ADMISSIONS POLICY

This Admissions Policy applies to the venue operated by MM The Party (Holdings) Ltd (The Company). By entering or attempting to enter the venue operated by The Company you have accepted the terms contained in this Admissions Policy.

1. Entry and Security

1.1 The Company reserves the right to refuse admission in reasonable circumstances including but not limited to, health, safety and licensing reasons or where a ticket is void.

1.2 Customers are advised that CCTV is in operation at the Company’s venue for the purpose of crime prevention and public safety.

1.3 Security searches are a condition of entry to protect the safety of all customers and staff. We may conduct searches of clothing, bags and other items on entry and exit at our venue. The Company thanks customers in advance for their co-operation.

1.4 Customers are not permitted to bring any items into the venue which are illegal or are deemed by the venue management (at their sole discretion) to pose a health and safety risk, affect the enjoyment of others, cause disruption to the performance or cause damage to the Company’s property.

1.5 Customers may not bring their own food or drink into the venue, but empty reusable water bottles will be permitted. If a customer has specific medical requirements in this respect, they should ask to speak to a member of venue management upon arrival or email info@mammamiatheparty.co.uk to discuss any advance requirements.

1.6 Customers should not bring large suitcases or bags to the venue as these may not be admitted and cloakroom availability cannot be guaranteed. If you must bring a large bag with you, you can leave it at the O2’s bag storage facility just outside the main entrance to The O2 at the cost of £10 per bag.

1.7 Latecomers will only be admitted into Nikos Taverna at a suitable break in the performance, refunds or exchanges for an alternative performance will not be given.

1.8 Customers may only leave and re-enter the venue at the discretion of the venue management, otherwise there will be no re-admissions of any kind.

1.9 Mamma Mia! The Party takes place in a venue located within The O2, whose terms and conditions should be observed in conjunction to the Mamma Mia! The Party terms of entry. https://www.theo2.co.uk/legal/terms-and-conditions-legal

2.Age Restrictions

2.1 Babies and children under 5 years of age will not be admitted into the venue.

2.2 Children under the age of 18 must be accompanied by a legal guardian over the age of 18. It is the customer’s responsibility to check the suitability of a performance for any children in their party regardless of any official age recommendation guidance.

2.3 In the interests of other customers, parents or guardians may be asked to take noisy or disruptive children out of the venue.

3. Conduct

3.1 Any customers who are intoxicated or are disruptive, abusive or violent towards venue staff, audience members or performers will be ejected from the venue. In such circumstances no refunds will be given.

3.2 The Company reserves the right to refuse to serve alcohol to any customer that appears to be intoxicated or likely to become intoxicated and to ask for proof of age prior to serving any alcohol.

3.3 Customers must comply with reasonable instructions and directions given by venue management and front of house staff.

3.4 The unauthorised use of professional video, photographic and other recording equipment of any kind is strictly prohibited in the auditorium. The Company reserves the right to delete any unauthorised recordings and to eject any customers who are suspected of making recordings from the theatre.

4. General

4.1 The Company does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).

4.2 Smoking and vaping are not permitted inside the venue.

4.3 Any comments or complaints regarding the view from a seat or the audibility of the performance should be made promptly to a member of venue management before or during the performance.

4.4 Performances may be filmed or recorded on occasion. Ticket holders automatically consent to the filming or sound recording of themselves as audience members. If you have any objections to being filmed or recorded, please speak to a member of the venue management before the performance begins.

4.5 Animals are not permitted inside the venue, with the exception of assistance dogs.

4.6 The venue will make all reasonable efforts to forewarn customers if stroboscopic lighting may be used in the performance. Customers with known medical conditions who may be susceptible to such lighting effects are advised to seek further advice prior to their visit.

4.7 The Company reserves the right to vary the terms of this Admissions Policy for specific events. Any such variations will be notified to customers prior to or on arrival at the venue.

Comments are always welcomed from our customers to help improve our service. Please either speak to a member of staff during your visit or write to us:

Mamma Mia! The Party Holdings Ltd
Building 6.05

The O2

Peninsula Square

Greenwich Peninsula
London SE10 0DX

Email: info@mammamiatheparty.co.uk

 

TICKETING TERMS & CONDITIONS

These Terms and Conditions relate to the sale of tickets for performances held in the venue owned by Mamma Mia! The Party (Holdings) Ltd (The Company).

Tickets may be purchased online through The Company’s website (or through the website of an official authorised agent), by phone or directly through the venue box office. Bookings may be subject to booking and/ or transaction fees which will be indicated to you prior to completing an order.

1. All purchasers of tickets must be 18 years of age or over.

2. The Company reserves the right to make alterations to the advertised time, programme or cast of the production without being obliged to refund monies or exchange tickets.

3. Tickets cannot be refunded unless a performance is officially cancelled. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) or a refund of the seat value. The Company will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.

4. Tickets for all events are non-refundable once purchased. It is possible to add refund protection at the point of purchase from our partner Eventim/ERGO Travel Insurance. By adding refund protection, you or anybody in your party will be able to claim back a full refund should you be unable to attend the booked event due to certain reasons outside of your control. This includes things such as accident, injury or illness. A full list of terms and conditions can be found here: Eventim-Missed-Event-Insurance-20201206.pdf (ergotravelinsurance.co.uk)

5. Tickets for Mamma Mia! The Party are non-exchangeable.

6. Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to the venue.

7. Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and The Company reserves the right to provide alternative seats to those stated on a ticket.

8. All tickets remain the sole property of The Company.

9. Tickets are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise. If any tickets are resold or transferred (or are attempted to be resold or transferred), then the tickets will become void and the ticket holder will be a trespasser and may be refused entry to, or ejected from, the venue. In such circumstances, The Company will not be under any obligation to offer a refund and such person may be liable to legal action.

10. If one person buys multiple tickets, the provision by the purchaser of the tickets to his/ her guests will not constitute a breach of the transfer restrictions under these terms and conditions (provided that the provision of tickets to guests is not made for commercial gain). However, the purchaser agrees that by purchasing tickets, they have agreed to these terms and conditions on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with these terms and conditions.

11. The Company may restrict ticket sales to a maximum number per person or household and reserves the right to cancel any tickets purchased in excess of this number.

12. English law and jurisdiction shall exclusively govern all of the above Terms and Conditions.

 

ADDITIONAL TERMS & CONDITIONS

These additional terms and conditions relate to access to our venue in respect of any performance which has been on sale following the introduction of rules and guidance from the UK government regarding coronavirus (COVID-19). The venue is operated by Mamma Mia! The Party (Holdings) Ltd (The Company).

Anybody booking tickets to a performance at the venue and all members of their party should ensure they are familiar with the latest rules and guidance issued by the UK government regarding COVID-19 (https://www.gov.uk/coronavirus) and should not act contrary to such rules and guidance. Additionally, ticket bookers and all members of their party should familiarise themselves with all pre-show communications from The Company to ensure they are aware of the most up to date venue requirements.

COVID-19 ENTRY POLICY

  1. Entry

In order to be permitted entry to the Venue all ticket holders must demonstrate their eligible COVID-19 status upon arrival using the NHS COVID Pass on the NHS App.

All ticket holders must download the NHS App and activate their COVID Pass in advance of arriving at the Venue using ONE of the following:

      • Proof of negative NHS Lateral Flow Test taken no earlier than 24 hours before arrival at the Venue; or
      • Proof of being vaccinated with both doses of the COVID-19 vaccine or one dose of the Janssen vaccine (with the second dose (or first Janssen dose) being received at least 14 days before arrival at the Venue); or
      • Proof of natural immunity following a positive PCR test (providing it has been at least 10 days since your PCR test and up to 180 days after taking the test)

NB: If your NHS Lateral Flow Test is positive you should follow NHS guidance including taking an NHS administered PCR test within 48 hours to verify the positive result.

You will only be granted entry to the Venue if you can prove to us that you satisfy our COVID-19 Entry Policy. Please see ‘COVID-19 Ticket Policy’ section below for details of how to transfer your tickets to a future date (subject to availability) where you do not meet the requirements of our COVID-19 Entry Policy.

  1. Proof of COVID-19 Status

We will accept as proof of your COVID-19 status any of the following, which will need to be shown at the Venue entrance:

      • Proof of negative Lateral Flow Test
        • You can order or find where to pick up NHS Lateral Flow Tests here.
        • You will need to take your test at home no earlier than 24 hours before arrival at the Venue. You must report the result hereplease allow 2 hours for the result to upload to your NHS COVID Pass.
        • You will then receive an NHS email and/or text confirming your test result and, if you have downloaded the NHS App or used the online NHS COVID Pass service, you will receive the results in your NHS Covid Pass.
        • At the Venue entrance you will need to show either:
        • Your NHS COVID Pass confirming your negative status which you can show digitally on your smartphone or you can download it as a pdf or have it sent to you via email. You should activate your COVID Pass before you leave home and save, screengrab or print it to show it offline; or
        • Your NHS email or text notification confirming your negative status.
        • Please note that if you are using an NHS Lateral Flow Test to demonstrate your COVID-19 status, your NHS COVID Pass proving a negative NHS Lateral Flow Test will expire after 48 hours. You are responsible for ensuring that your test is taken within the relevant period of time prior to your arrival. Refunds will not be issued if you fail to do so.
      • Proof of vaccination status
        • Your NHS COVID Pass confirming your vaccination status if you were fully vaccinated in England. If you do not have access to the digital NHS COVID Pass and you are 16 or over and have been fully vaccinated in England you can call 119 to request a proof of vaccination letter or order one here – it will take 5 working days for the letter to arrive to the address registered with your GP.
        • NHS Scotland COVID Pass Vaccination Letter available here if you are 16 or over and have been fully vaccinated in Scotland – it takes 14 days for the letter to arrive.
        • If you live in Wales and are 16 or over and fully vaccinated in England or Wales you can obtain an NHS COVID Pass here.
        • Please note that if you cannot access your NHS COVID Pass to prove your vaccination status and your vaccination letter does not arrive in time you will need to provide evidence of a negative NHS Lateral Flow Test (see above).

 

      • Proof of natural immunity
        • Your NHS Covid Pass confirming your positive PCR test (providing it has been at least 10 days since your PCR test and up to 180 days after taking the test) which you can show digitally on your smartphone or you can download it as a pdf or have it sent to you via email.
        • Please note that if you cannot access your NHS COVID Pass to prove your immunity status you will need to provide evidence of a negative NHS Lateral Flow Test (see above).

Where the performance is able to go ahead, you will not be entitled to a refund should you not wish to prove your COVID-19 status. You will only be entitled to transfer your tickets to a future date (subject to availability) where you cannot attend due to COVID-19 under the terms of our COVID-19 Ticket Policy below.

  1. Attendance

Given the current conditions surrounding COVID-19, any individual experiencing the following circumstances must not travel to or enter the Venue:

      • in the last 10 days, developed a new and persistent cough, presented with a loss of or change in their sense of smell or taste, or had a high temperature;
      • had a test for COVID-19 for which they have not yet had the results;
      • in the last 10 days, tested positive for COVID-19;
      • lived in the same household as someone who has tested positive for COVID-19 in the last 10 days; and/or
      • been contacted by the NHS Test and Trace service and told to self-isolate and has not yet self-isolated for the period recommended by the NHS Test and Trace service.

The Company will refuse access to the Venue if the Company has reasonable cause to believe that the above circumstances apply to an individual. The Company reserves the right to revise, update and/or amend these access provisions in its sole discretion.

 

COVID-19 Ticket Policy

If we cancel or postpone a performance for any reasons related to COVID-19 (or any mutation), we shall notify you and you will be permitted to transfer your ticket to a future date (subject to availability) or, alternatively you will be able apply for a refund. Refunds will be processed in accordance with your ticket provider’s terms and conditions.

If the Event has not been cancelled or postponed but you or a member of your booking party are unable to attend the Event for any of the reasons detailed below, you will be able to transfer the affected ticket(s) to a future date (subject to availability):

      • If the postcode to which your booking is registered is subject to a UK Government restriction which prevents you from travelling to the Event;
      • If you have tested positive for COVID-19 (as verified by an NHS administered PCR test) and your isolation period overlaps with the date your ticket is valid for;
      • If you are required by NHS Test & Trace (or equivalent in other UK countries) to isolate for a period which overlaps with the date your ticket is valid for.

In all other circumstances where you are required not to attend the performance under the terms of our COVID-19 Entry Policy, any ticket date changes will be issued at our discretion (unless otherwise required by applicable law).

Please note that you are NOT entitled to a ticket date change if:

      • You are travelling to the Event from outside of the UK (whether or not you are a UK citizen) and you are required to quarantine and you do not leave sufficient time to quarantine ahead of the Event;
      • You live in the UK and are unable to return from international travel in time for the Event due to any travel restrictions in place;
      • You do not wish to prove your COVID-19 status;
      • Your COVID Pass has expired on arrival at the Event site;

This list is non-exhaustive.

Personal arrangements including but not limited to travel, subsistence and accommodation in relation to the performance which are arranged by you are made at your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or because you are unable to attend the performance due to COVID-19 or otherwise. The provisions of the Liability section below will apply to any refunds made in relation to COVID-19.

  1. Ticket booking

By booking tickets to a performance at the Venue, the lead booker (i.e. the individual booking tickets through the Company’s website) confirms at the point of booking (by checking the box that they agree to the Company’s terms and conditions and these additional terms and conditions) that they:

      • have read and will abide by the Company’s terms and conditions and these additional terms and conditions (and that everybody in their party will abide by the Company’s terms and conditions and these additional terms and conditions);
      • are familiar with the latest rules and guidance issued by the UK government regarding COVID-19 and will not act contrary to such rules and guidance (and that nobody in their party will act contrary to such rules and guidance);
      • will familiarise themselves with all pre-show communications from the Company and will circulate the same to all individuals they are booking tickets for (and that they and all members of their party will follow any guidance set out in such pre-show communications); and
      • do not believe that they, or anybody in their party that they are booking tickets for, could be refused access to any Theatre on the basis of the criteria set out in section 1.

It is the responsibility of the lead booker to check the above with their party at the time of booking and act responsibly. The Company asks that the lead booker:

      • reconfirm these above points with each member of their party before travelling to the Theatre on the day of the relevant performance;
      • check the latest rules and guidance issued by the UK government regarding COVID-19 before travelling to the Theatre on the day of the relevant performance and encourage members of their party to do the same;
      • refamiliarise themselves with all pre-show communications from the Company, double check that all members of their party have a copy of such pre-show communications and encourage all members of their party to read such pre-show communications, all before travelling to the Theatre on the day of the relevant performance; and
      • contact the Company at info@mammamiatheparty.co.uk if there are any problems or if there is any reason any member of their party should be refused access for the reasons outlined above.
  1. Access

If the lead booker believes that they, or anybody in their party, has specific fair access requirements (related to COVID-19 or otherwise) then they should contact the Company prior to booking tickets to any performance at  access@mammamiatheparty.co.uk to discuss their circumstances.

  1. Visit

If any member of the party is feeling unwell, displaying any symptoms of COVID-19 or believe they could be refused entry on the basis of the criteria set out in section 1, we would ask them to please stay at home and not travel to the Venue on the day of the relevant performance.

Anybody who considers themselves to be clinically extremely vulnerable, or who is in a support bubble with or in the same household as anybody who considers themselves to be clinically extremely vulnerable, should pay specific attention to the guidance given by the government to support the clinically extremely vulnerable which is available here:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/19-july-guidance-on-protecting-people-who-are-clinically-extremely-vulnerable-from-covid-19.

  1. Refusal of access / measures in place at the Venue / further steps

At the Venue each ticket holder will be reminded of the circumstances in which the Company will refuse access to the Venue and asked not to proceed if any of the circumstances are relevant to them.

The Venue will operate certain measures for the safety and well-being of ticket holders at performances, in line with the Venue’s risk assessment.

While at the Venue all ticket holders may also be encouraged to take further steps that the Company recommends or expects patrons to comply with. However, ticket holders should note that whilst such further steps may be encouraged or recommended by the Company they may not be mandated or enforced. Ticket holders should refer to the pre-show communications for details of measures in place at the Venue and clarification of what further steps are recommended or encouraged by the Company for the performance being attended.

Notwithstanding the above, it is a condition of entry that all ticket holders comply with any directions given by members of the Company’s staff at the Venue and a failure to do so will result in the ticket holder being asked to leave the Venue.

For the avoidance of doubt, whilst the Company will be implementing a range of safety measures it cannot eliminate all risk and by attending the Venue each ticket holder is assuming the risks associated with COVID-19 and any other communicable disease.

  1. Contact tracing

Please note that the Company may ask each lead booker to provide certain information when booking tickets to any performance at the Venue. Such information will be used where necessary to help stop the spread of COVID-19.

  1. Privacy Policy

The Company reserves the right to revise, update and/or amend these additional terms and conditions and/or any pre-show communications in its sole discretion.

If any provision of these terms and conditions is found to be void or unenforceable, such provision shall be severed from the remainder of these terms and conditions which shall remain in full force and effect.

 

LAST UPDATED: Wednesday 15th September 2021